Frequently Asked Questions

Storm Tunnel is a native macOS application that simplifies remote port forwarding. It provides a beautiful, intuitive interface for managing SSH tunnels and AWS Session Manager connections, eliminating the need to juggle multiple terminal windows.

Storm Tunnel offers a native macOS interface with visual tunnel management, automatic reconnection, connection health monitoring, and persistent configurations. Instead of remembering complex SSH commands, you can create, save, and launch tunnels with a few clicks.

Basic understanding of SSH and port forwarding concepts is helpful, but Storm Tunnel's intuitive interface makes it accessible even for those new to tunneling. We provide clear labels, helpful tooltips, and sensible defaults.

Yes. You can download the app and evaluate Storm Tunnel before committing to a paid plan. During the beta, the Pro monthly plan includes a 14-day trial so you can test the full workflow before being charged.

Pro is the monthly subscription for teams who want full access with a lower upfront cost. Founders Lifetime is a one-time version 1 license with all Pro features, all 1.x updates, and loyalty pricing on future major upgrades.

When you subscribe to the Pro monthly plan, you get 14 days to try the full paid feature set. You won't be charged until the trial ends, and you can cancel anytime during the trial with no charge.

Yes! Your license is valid for all your personal Macs. For business/commercial use, we ask that each user has their own license.

We offer a 14-day money-back guarantee on both Pro and Founders Lifetime purchases. If you're not satisfied, email us within 14 days for a full refund.

Your data remains safe on your device. If your Pro subscription expires, your saved connections stay local, but paid features remain unavailable until you reactivate a license or subscription.

Yes! We offer volume discounts for teams of 5 or more. Please contact us at support@storm-tunnel.app for a custom quote and simplified billing.

AWS Session Manager is a feature that lets you connect to EC2 instances without managing SSH keys or opening inbound ports. Storm Tunnel's paid plans integrate Session Manager to create secure port forwarding connections to your AWS infrastructure.

Yes. Paid-plan users can import connections from their ~/.ssh/config file, making it easy to migrate your existing SSH setup to Storm Tunnel.

Yes. Dynamic port forwarding is available in the paid plans, so you can use Storm Tunnel as a SOCKS proxy for routing browser traffic through SSH.

Yes! Storm Tunnel monitors connection health and can automatically reconnect tunnels if they're interrupted, keeping your workflows uninterrupted.

Pro and Founders Lifetime both support unlimited concurrent tunnels. Trial users can evaluate the same paid feature set during the trial period.

Yes. Storm Tunnel supports interactive authentication, including multi-factor authentication codes and specialized prompts required by your SSH servers.

Yes. Storm Tunnel integrates with your local SSH agent, allowing you to use hardware keys (like YubiKey) and Touch ID for authentication just like in your terminal.

No. Storm Tunnel stores all your connection configurations locally on your Mac. We never transmit your SSH credentials, AWS credentials, or connection details to our servers. Your data stays on your device.

All credentials and connection configurations are stored securely in your macOS Keychain and local application data. We use Apple's security frameworks to protect your sensitive information.

Absolutely not. All authentication happens directly between your Mac and your servers. Storm Tunnel never sends credentials to any third party, including us.

Yes. All SSH tunnels and AWS Session Manager connections use industry-standard encryption (SSH protocol, TLS). Storm Tunnel itself doesn't modify or intercept your encrypted traffic.

Storm Tunnel requires macOS 15.0 (Sequoia) or later. It's built with Swift 6 and optimized for Apple Silicon, though it also runs on Intel Macs.

Yes! Storm Tunnel is built natively for Apple Silicon and optimized for performance on M-series chips.

For SSH tunnels, no additional software is needed - macOS includes SSH by default. For AWS Session Manager, you'll need the AWS CLI and Session Manager plugin installed.

Yes! Storm Tunnel works alongside your existing SSH configuration. You can continue using terminal commands while also managing tunnels through Storm Tunnel.

Currently, Storm Tunnel is exclusive to macOS. We focus on building a best-in-class native experience for the Mac ecosystem. We don't have immediate plans for other platforms.

Documentation is available to everyone. Pro and Founders Lifetime customers get priority email support with faster response times. Email us at support@storm-tunnel.app.

Verify your SSH credentials are correct, check that the remote server is accessible, ensure the ports aren't already in use, and confirm firewall settings allow the connection. Check our documentation for detailed troubleshooting steps.

As long as your firewall allows outbound SSH connections (port 22) or AWS Session Manager traffic (port 443), Storm Tunnel will work. Some restrictive firewalls may require additional configuration.

Absolutely! We love hearing from our users. Email your feature requests to support@storm-tunnel.app. We maintain a public roadmap and prioritize features based on user feedback.

Since Storm Tunnel stores data locally in your Keychain and Application Support folders, we recommend using Apple's Migration Assistant or Time Machine to transfer your data to a new Mac. Your connections and credentials will be preserved.